Quick Answer: Is USPS Liable For Lost Packages?

What do I do if USPS says delivered but no package?

Contact your local USPS post office.

Make sure you contact your LOCAL post office, and not the USPS hotline.

Your local post office will be able to provide quicker, and better service.

Ask who delivered the package, and ask for the details of that day’s delivery..

How long before a package is considered lost USPS?

Timeline for Filing ClaimsCustomers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.Mail Type or ServiceWhen to File (from mailing date)No Sooner ThanNo Later ThanPriority Mail Express7 days60 daysPriority Mail Express Collect on Delivery15 days60 days7 more rows

How do I report a stolen USPS package?

By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.

Who is responsible for lost USPS package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

What happens if USPS loses a package?

If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mail items. It is also possible that your package or mail will not be recovered because it was not safe to forward.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

What do I do if UPS lost my package?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

Is it illegal to pretend you did not receive a package just to get a refund?

Yes, it’s illegal and is considered fraud. You may be charged with a criminal offense.

Does USPS reimburse for lost packages?

If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.

How do I contact USPS about a lost package?

Report a missing package to USPSFirst, check if your package has a tracking number. … If that doesn’t help, complete an online help request form using your package’s tracking number. … If you haven’t received your package seven business days after submitting your help request form, open a missing mail search.

Why did my package go farther away USPS?

Sometimes mail has to be sorted manually because of a damaged barcode or the handwriting is too bad for a computer to read or they miss the right container when throwing it in and don’t notice. Either way, that can cause it to get sent to the wrong place, although it’s usually caught at the next step in the process.”